CUSTOMER TERMS OF SALE AND PURCHASE

1. Acceptance

By ordering and making payment of a product listed (“a doob product”) at the price stated on the doob website, the person making the order (“the Customer”) agrees to the Customer Terms of Sale and Purchase with Becheras Holdings Pte. Ltd. (“the Seller”). The Seller reserves the right to decline to proceed with this agreement by refunding any money paid to the Seller by the Customer.

2. Indemnity

The Customer shall indemnify the Seller from any damage or personal injury that may arise from the improper use of doob products or parts thereof, including, but not limited to the inhalation or consumption of doob products or parts thereof; or enclosing part or all of a human or animal body with a doob product; or inserting a doob product or part thereof into any part of the body. The Customer shall also indemnify the Seller from any third-party claim on the Customer as a result of the product purchased by the Customer.

The Customer shall also indemnify the Seller from any damage or personal injury that may arise from accessing any third-party websites that are or were linked from the doob website. Any complaints regarding these third-party websites should be directed to the third-party.

The Customer shall also indemnify the Seller from any damage or emotional duress from a delay in delivery, non-delivery, or use of any product ordered from the doob website.

3. Limitation of Liability

The Seller’s liability for damages under this agreement shall be limited to the amount paid by the Customer for the product ordered by the Customer under which this agreement applies, and the Seller is not liable for consequential, special, indirect or punitive damages. The Seller also does not accept liability for any third-party claim, or any liability whatsoever for the product ordered being not available for use, lost profits, loss of business.

The Seller also does not accept liability for any claim or damage as a result of the reliance, use, or the inability to use or access the doob website, or any information or data on the doob website.

The Seller also does not accept liability for any claim or damage arising from products and services that are not under the Seller’s ownership. For example, any claim related to products consigned to the Seller should be taken up with the relevant consignor, and any claim related to a delivery should be taken up with logistics provider for that delivery.

4. Product Variation

Due to colours on-screen appearing differently due to varying monitor settings, fabric and material colours on the website may vary slightly in shade or hue from the actual product, and the Customer accepts a reasonable variation in colour.

The doob website engages in the use of graphics, videos and other media, including but not limited to third-party apps or websites, in the pursuit of allowing the Customer the ability to have as much information about the product as is possible. In the use of such media, the Customer should accept a reasonable variation due to differences in lighting, sizing-references, and other varying physical and real-world conditions that may result in a different experience from what is seen on the respective media in a controlled or simulated environment.

5. Website Errors

In the event that the doob website contains typographical or content errors which result in the product being offered at terms other than what the Seller intended, the Seller shall not be responsible for such errors and reserve the right to enforce Clause 1.

6. Guarantee

The Customer shall enjoy a one year guarantee against manufacturer’s defects from the date of receipt of the ordered product.

The Seller shall not be obligated to honour any guarantee until it receives payment in full for the ordered product.

The Seller shall have the sole discretion in determining whether the product in question possesses a manufacturer’s defect.

For the avoidance of doubt, wear and tear through normal use, and damage arising out of the misuse or improper use of the product in question does not give the Customer a right to claim under the guarantee.

In the event that the product in question contains a manufacturer’s defect, the Seller has the discretion to repair the defect, or replace the product or part thereof.

If in honouring the guarantee, the Seller deems that it is required to replace the product in question, and the product is out of stock or discontinued, the Seller may replace the product with an item that is equal in value to the replaced product.

The term of the guarantee shall not restart even if the product in question is replaced by a brand new one.

7. Exchange Policy

The Customer is allowed to exchange the purchased product within a hundred days of receipt, on condition that:

• the Customer informs the Seller immediately of his/her desire to exchange the product in question;
• the Customer keeps the product in its original packaging and condition;
• there was no customisation or modification work applied to the product;
• the Customer returns the product at his/her own cost. The Customer has the option of paying for the retrieval of the product, or returning the product to the Seller’s physical premises;
• the difference in value of the product shall be paid by the Customer if the subsequent product is of a higher value. The difference shall be refunded to the Customer if the subsequent product is of a lower value;
• the Seller reserves the right to refuse to exchange the product in question, if the Seller deems that the Customer failed to keep the product in its original condition; and
• In the event that the Customer fails to keep the product in its original condition, the Seller reserves the right to charge the Customer for an exchange, at an amount of the Seller’s discretion but based on the condition of the product.

8. Returns

The Customer is allowed to return the purchased product within a hundred days of receipt, on condition that:

• the Customer informs the Seller immediately of his/her desire to return the product in question;
• the Customer keeps the product in its original packaging and condition, the product ordered is not damaged from use, misuse, abuse, wear and tear and the packaging is not damaged;
• there was no customisation or modification work applied to the product;
• the product ordered was not a sale item or self-assembly item;
• the Customer returns the product at his/her own cost. The Customer has the option of paying for the retrieval of the product, or returning the product to the Seller’s physical premises;

9. Change in Terms or Product

The Seller may revise the terms of sale, prices, dimensions, designs, colours or any other aspect of the products in the doob website, and/or discontinue any of the products in the doob website, and/or change any aspect of the doob website without notice. This change may affect items that have been stored in the website’s online cart and changes between what is shipped and what has been described in the doob website are possible.

Any changes may also not be apparent immediately if the browser cache is not refreshed after such change. The Seller is not responsible for any discrepancy between the perceived terms and/or product information and the updated terms and/or product information where the Customer makes a purchase after the terms and/or product information have been changed.

10. Severability

If any term in this agreement is held to be unenforceable in law, the enforceability of the remaining terms of this agreement shall not be be in any way affected, unless the severance of such term results in a material change to the agreement, rendering the construction of the remaining terms of the agreement to be unreasonable.

11. Jurisdiction, Governing Law and Dispute Resolution

This agreement shall be governed by and construed in accordance with Singapore law, and all disputes arising out of this agreement shall be subject to the non-exclusive jurisdiction of the Singapore legal system. The Parties agree to resolve any disputes amicably as a first resort.